Policies & FAQs

Clear expectations make better care.

Here are the practical details behind a safe, dependable, and easy relationship with your dog-walking team.

01What are your hours?+

Our regular service hours are Monday through Friday from 8:00 AM to 6:00 PM. We do not currently provide walks on holidays. Availability within regular hours depends on your neighborhood, requested time, and current route capacity.

02Do you offer boarding?+

No. MyDot.Dog is focused exclusively on providing excellent dog walks. We do not offer boarding or overnight care.

03How do I get started?+

Create your Time To Pet profile and request a free meet & greet. We’ll learn about your dog, discuss access and routines, and confirm that your address and schedule fit our current routes.

04How do I schedule and pay?+

Clients use Time To Pet to request services, manage their schedule, receive visit reports, and pay invoices securely.

05What is your cancellation policy?+

Cancellations made within 12 hours of the scheduled service are charged the full service price. This protects the reserved time in your walker’s route.

06Will my dog walk in a group?+

Many dogs enjoy carefully matched neighborhood groups. Groups are capped at three compatible dogs. Solo walks are available when individual care is the better fit.

07What happens after each visit?+

You’ll receive a Time To Pet report with photos, a mapped route, visit duration, and notes from your walker.

08Are you insured?+

Yes. MyDot.Dog is fully insured, and safety, privacy, and responsible home access are central to how we operate.

09Do you walk in bad weather?+

We generally walk in normal New England weather, adapting pace and duration for safety. Extreme conditions may require a shorter outdoor break or schedule change.

10Do you accept one-time walks?+

Our schedule is designed primarily around recurring clients. One-time or occasional requests may be available depending on route capacity.

Privacy & safety

Your home is treated like your home.

Addresses, entry instructions, contact details, and information observed inside a client’s home are kept private and shared only with the team members who need them to provide authorized care.

Ready when they are

A better day for your dog starts with a great walk.

Schedule a Free Meet & Greet